Orders placed with Afterpay, Gift Cards will be charged at the time of order placement. Orders placed with other payment methods will be charged at the time the order ships.
ORDERING ONLINE
ITEM AVAILABILITY
Item Availability / Temporarily Out of Stock
If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please note: The actual delivery date of your order depends on the shipping method you select.
Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item prior to its shipment, please chat live and we will be happy to assist you.
Maximum Purchase Policy
We regret that we must limit orders to no more than eight (8) of any item and 14 total items per customer. In addition, we must also limit orders to no more than three (3) orders per customer per day. Orders exceeding these limits are subject to cancellation. If you have any questions please chat with us and we will be happy to assist.
OFFER CODES
To redeem an offer code, simply enter your offer code in the text box marked "Offer Code" on the Billing page during the Checkout process.
When an offer code is accepted, it will be displayed on the Order Review page.
Important Notes: One (1) Offer Code may be used per order. Promotional offers
and discounts may not be applied to the purchase of M·A·C Gift Cards or eGift
Cards except as otherwise noted.
SALES TAX
We are required by law to collect state sales tax on orders being shipped to the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, VA, VT, WA, WI.
*Purchases paid for with M·A·C Gift Cards are subject to applicable sales tax. No sales tax is charged when buying M·A·C Gift Cards.
PAYMENT OPTIONS
The following credit cards are accepted for payment*
American Express
Discover
MasterCard
Visa
PayPal
Afterpay***
M·A·C Gift Cards with a PIN Code for orders shipping to the U.S.**
**Gift Cards may not be used as payment for M·A·C Pro orders.
***MAC & MAC PRO orders where the total must be a min of $35 and a max of $1,000 in US only. In addition, we must also limit orders to no more than three (3) orders per customer per day.
We're Sorry, We Do Not Accept
CODs
Layaway plan
Personal Cheques
Money Orders
Payment Authorization
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Payment Authorization Holds
When placing an order using a credit card or debit card, two transactions will be posted to your account.
• The issuing bank for your payment card will place a hold on the funds in your account in the amount of your purchase when an order is authorized. This action reserves the funds for the pending charge.
• You will subsequently be charged for the order which removes the funds from your account. The charge may vary from the amount of the authorization hold if items within the order are not shipped.
• If an order is cancelled, the authorization hold will be removed by the issuing bank. For details on the removal of authorization holds, please contact the issuing bank’s customer service. Because this process is specific to each bank, we regret that we cannot provide assistance with the removal of authorization holds."
ORDER ENQUIRIES
With a M·A·C Account, you can check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get current information regarding your M·A·C Cosmetics Online orders.
For orders shipped within the United States, when you click on the Order Status page, you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's website, you may click on the tracking number to view the delivery status of your order. Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped.
ORDER CANCELLATIONS
NEED TO CANCEL YOUR ORDER?
If your order was placed less than 60 minutes ago and you would like to cancel, please log into your account and select the order you would like to cancel or you can cancel via the link in your order confirmation email. If the cancellation is successful, you will receive a confirmation email.
If you would like to change any part of your order, the most efficient way to resolve this would be to cancel your order and then place a new order with your preferred payment method/products/shipping address.
WHY DID MY ORDER CANCEL?
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
Difficulty in processing payment information.
Cannot ship to address provided.
A duplicate order was placed.
Cancelled due to a customer request.
If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact MAC Online Customer Service at 1.800.588.0070 or via email.
SECURITY
At M·A·C Cosmetics Online, we understand how important security is to you. When you place an order at M·A·C Cosmetics Online, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government-approved encryption software. To find out more about SSL encryption software go to:
http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl
In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:
Internet Explorer 6.0 and higher
Mozilla Firefox 3.0 and higher
Safari 2.0.4 and higher