When you find an item you'd like to purchase on maccosmetics.com, add the item(s) to your bag, then select "Buy Online Pickup In Store" in your shopping cart. You will then be able to select a boutique near you that has the items available and in-stock. You can select a boutique to pick up your order from by clicking Change Store.

Shortly after placing your order, you'll receive a confirmation email that details your item(s), pickup information, and payment methods. This does not mean your order is ready to be picked up. You'll receive a separate notification email when your order is ready at your selected store. Please wait for this notification before heading to the store to ensure your product(s) are ready to be picked up.

Once every item in your order is ready for pickup and you're received a notification email that your order is ready at your selected store, your order will be held for three days. Orders not picked up within this timeframe will be cancelled, and your method of payment will not be charged.

Please contact the store directly to request an extension.

Please bring your order confirmation email (print out or show on your mobile device) and a valid Photo ID.

If you've selected to have someone else pickup your order (proxy pickup), they will need their photo ID and a copy of the order confirmation, which will be emailed to both the purchaser and the person designated to pick up the item(s).

Your method of payment will not be charged until your order is picked up. While you may see a pre-authorization on your selected method of payment prior to pick up, this will not post to your account until you have retrieved your order.

We have processes in place to reduce the scenarios in which inventory is not available in store, but there are circumstances in which one or more of your in-store pickup items may not be fulfilled.

If we are unable to fulfill your item(s), you will receive an email notification informing you of the change to your order. You will not be charged for any item(s) that are not fulfilled.

No problem, we will happily adjust your order when you arrive for pickup. If you do not want one or more item(s) for your in-store purchase, we will cancel those item(s) from your order and you will not be charged. If you would like to exchange an item for another, we will cancel the original order, and ring up the other item as a new purchase.

In Store Pickup orders are eligible for samples in store - you will not be able to select samples in checkout.

Please review terms and conditions for the selected promotion to establish eligibility for ‘Buy Online Pickup In Store’ orders. If a ‘Buy Online Pickup In Store’ order qualifies for the selected promotion, you will be able to apply the promo code.

You will receive an email update when your order is confirmed, picked-up, and delivered. Once Uber/Same day delivery has picked up your order, you can track their location in the tracking link. The order tracking link in can be found in your order confirmation email or by logging into your maccosmetics.com account under Order History.

MAC Cosmetics Same Day Delivery is powered by Uber/Same Day Delivery courier network.

Uber/Same Day Delivery delivers on the same day, usually within two hours (available during business hours on select items, to certain zip codes).

Yes! The order tracking link in can be found in your order confirmation email. You can also find the tracking link in your Order History by logging into your maccosmetics.com account.

For orders under $200, the courier will leave your package at your door (proof of delivery will be available upon request).
For orders over $200, someone must be present to receive the delivery.

If you cannot be present to receive your $200+ delivery, we recommend leaving any special delivery instructions on the checkout page (e.g., “Please leave package with doorman”). Track your delivery in real-time using your order tracking link. The courier will wait for up to 5 minutes after arrival while attempting to reach you. After 5 minutes, your courier will move on to make their next delivery and you will be unable to contact them. If attempted delivery fails, the courier will return your order to our store, and you will be charged the non-refundable courier delivery fee.

If attempted delivery fails, Uber/Same Day Delivery will return your order to our store. Your credit card will only be charged the $7.95 + tax Uber/Same Day Delivery fee. All other charges will be refunded within 7-10 business days.

Yes! If you need to contact your Same Day Delivery courier, tap the Help button next to their name. Please note that your Same Day Delivery courier may be unable to respond right away if they are driving.

Tip is included in the $7.95 + tax Uber/Same Day Delivery fee.

Not at this time. If you’d like additional items delivered, visit maccosmetics.com to complete another order.

Always double-check the delivery address and phone number at checkout before confirming your order. Once the order is placed, the delivery address cannot be updated.

Once the order is placed, no changes can be made.

Once your order is delivered, you will need to personally take the order back to the store for return. Uber/Same Day Delivery cannot return on your behalf.

Credits are issued to the original form of payment used.

Please Message Us regarding missing or damaged items as soon as possible or call  1-800-588-0070.

Currently, Uber/Same Day Delivery is only available during business hours, on select items, to certain zip codes. If this feature is not available, please select one of our other delivery methods.

A hold will be placed on your card once the order is confirmed on maccosmetics.com. Your card will be charged once your order is picked up.

If the store is unable to fulfill your order for any reason, your order will be cancelled. Your card will not be charged.

Yes! Simply shop online and add items to your shopping bag and checkout as normal. At checkout, choose Installments by Afterpay as your payment method. Find out more at https://www.maccosmetics.com/afterpay

Please Message Us or call contact Online Customer Service at 1-800-588-0070.